Cancellation Policy and deposit terms

Your appointments and well-being are very important to us. We understand that sometimes unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours notice.

Our Policy

• Any cancellation made less than 12 hours of your appointment time will result in a cancellation fee of $150.

• If you are more than 30 minutes late for your service by not being at your booking location, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.

• The booking fee paid will be retained by us as your cancellation fee.

• In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

• Our team are highly experienced senior staff with exceptional cannulation skills. On the rare occasion that intravenous access cannot be obtained, we retain the booking deposit to cover the costs associated with staff time, travel, and medical supplies used. Such instances are uncommon and typically involve individuals who require ultrasound-guided access in hospital settings.

  We thank you for your understanding.