Cancellation Policy and deposit terms

Your appointments and well-being are very important to us. We understand that sometimes unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours notice.

Our Policy

• Any cancellation made less than 12 hours of your appointment time will result in a cancellation fee of $100.

• If you are more than 30 minutes late for your service by either not being at your booking location, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.

• The booking fee paid will be retained by us as your cancellation fee.

• In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

• If, for any unforeseen reason, we are unable to administer your infusion due to difficulties in accessing your vein, please note that the $100 deposit will be retained. This situation is very rare, clients with extremely difficult vein access are usually well aware of their compromised access and often require multiple attempts by phlebotomists or anaesthetists to gain intravenous access. The deposit covers a minimum toward staff time, travel costs, and disposable supplies, ensuring that we can continue to provide high-quality care to all our clients.

  We thank you for your understanding.